5 things I learned from Jian Ghomeshi about interviewing – Authentic Insight Consulting


Jian Ghomeshi

I interview people a lot.

My job is to get to the heart of what customers are saying, and turn that into actionable insights that the product team can use.  At the heart of that job, is good interviewing skills.

via Authentic Insight Consulting – 5 things I learned from Jian Ghomeshi about interviewing.

Discovering the Table Stakes and Delighters | UX Booth


Women in field of yellow flowers

For years, user researchers have struggled to identify what product features will both accomplish users goals and truly bring out delight. This week Jana Sedivy introduces a combination of the Kano method and outcome driven interviews to find those elusive delightful features.

via Discovering the Table Stakes and Delighters | UX Booth.