The latest Gallup poll (2012) revealed that 87 percent of employees are “not engaged” or are “actively disengaged” from their jobs worldwide. This means that, on average, burnt out employees outnumber the engaged employees 2 to 1..
Anyone who stops learning is old, whether at twenty or eighty. Anyone who keeps learnign stays young. The greatest thing in life is to keep your mind young. – Henry Ford
I recently engaged the @SAUXForum to help me out with links to useful articles, blogs, posts and pins regarding User/Customer Journey Design.
Special thanks to
@GideonFCarstens, @b_dizzy and @RianVDM for their contributions.
Here’s the consolidated list, hope you find it useful 🙂
Customer Experience Mapping
Journey Mapping Guidance
The Anatomy of an Experience Map
Experience Map – The Social Gamer
Simple tips to design a Customer Journey Map
Illustrating the Big Picture
It’s time to put the customer back into the customer journey
Gideon Carsten’s Journey Design Links
Rian van der Merwe’s Journey Design Links
A Princeton grad turned dog walker posted this hilarious ad on Craigslist, check it out.