I recently engaged the @SAUXForum to help me out with links to useful articles, blogs, posts and pins regarding User/Customer Journey Design.
Special thanks to
@GideonFCarstens, @b_dizzy and @RianVDM for their contributions.
Here’s the consolidated list, hope you find it useful 🙂
Customer Experience Mapping
Journey Mapping Guidance
The Anatomy of an Experience Map
Experience Map – The Social Gamer
Simple tips to design a Customer Journey Map
Illustrating the Big Picture
It’s time to put the customer back into the customer journey
Gideon Carsten’s Journey Design Links
Rian van der Merwe’s Journey Design Links